There are a few things you need to bear in mind when diagnosing laptop power supply problems. The most likely causes are either a faulty battery, a faulty power adapter or a damaged power cord.
If you have a HP computer under warranty then you can always contact HP themselves but really diagnosing such problems is easy to undertake yourself and a quick search on the Internet should lead you to various technology forums where you may ask your questions and explain the symptoms and other forum members will help you out and suggest a few quick tests you can do to home in on the actual problem with your laptops power.
If you are new to laptops you may not realize that the HP Power cord and adapter are just as important as the battery. Obviously, your battery is charged via the power cord and AC adapter 'brick' so the fact your battery doesn't charge doesn't necessarily mean that it is the battery itself that is at fault.
Laptop batteries should last at least a year usually longer, if the battery slowly loses charge over a period of time then its likely your battery is at fault.
If you suffer an immediate outage then it's more likely that the problem is with the power cord or the adapter. A
HP Power Cord can become damaged in many ways so always check for nicks and gouges on the power cord first, for example the dog may have chewed on it. Power adapters can often suffer damage as a result of a power surge or a lightning strike.
Also check the connections firstly at both sides of the power brick and also the connection from your cord to your laptop. A simple loose connection could be your problem.
If you cant seem to find the issue then it could always be an internal component, such as the jack where you plug the cord in. Repairing this isn't an easy fix and you'd be best contacting a specialist repair company if you are not confident to mend this yourself as although the part is cheap the fitting is not straightforward and the entire laptop may need to be taken apart.
When you suffer a loss of power to your laptop you should always first check the power cord and adapter,these are much more cheap to replace than a battery. Batteries may cost up to $150 yet a power cord maybe less than $10 and an adapter less than $20. There are many outlets on the Internet where you can find these, for example at HP Power Cords.
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